Payout and Withdrawal Terms

1.Eligibility

You must be at least 18, have a Club IO account in good standing, and complete onboarding for a Stripe Express connected account. Onboarding requires identity verification, contact details, and a bank account or eligible debit card. Stripe performs verification and may request additional information.

Payment processing services for performers on Club IO are provided by Stripe and are subject to the Stripe Connected Account Agreement (stripe.com/connect-account/legal/full), which includes the Stripe Terms of Service (stripe.com/legal/ssa) (collectively, the "Stripe Services Agreement"). By agreeing to these Payout Terms or continuing to operate as a performer on Club IO, you agree to be bound by the Stripe Services Agreement, as the same might be modified by Stripe from time to time. As a condition of Club IO enabling payment processing services through Stripe, you agree to provide Club IO accurate and complete information about you and your business, and you authorize Club IO to share it and transaction information related to your use of the payment processing services provided by Stripe.

2.What Can Be Withdrawn

Only eligible earnings may be withdrawn, such as tips and other earnings credited to your wallet. Top-up funds are intended for use within Club IO and may be subject to a holding period before they become withdrawable. Your withdrawable amount is shown in the app and is calculated by Club IO.

3.Minimum Withdrawal and Fees

• Minimum withdrawal: $10.00.
• Club IO cash-out fee: $0.50 per withdrawal. We may waive this fee for a first withdrawal or a promotional period.
• Stripe fees: Stripe charges fees for transfers and payouts. The estimated amount is shown before you confirm.

Fees are deducted from the amount you request. The app shows the gross amount debited from your wallet, the fees, and the estimated net amount before you confirm. Stripe fees shown before confirmation are estimates; the actual amount settled is recorded on your receipt.

4.Payout Methods and Timing

You may choose between the following methods when available:

• Instant payout: typically arrives in about 30 minutes, 24 hours a day, including weekends and holidays. Requires an eligible debit card or bank account. A Stripe instant-payout fee applies.
• Standard payout: typically arrives in 1–2 business days. A lower Stripe fee applies.

Availability depends on your connected account status, your linked debit card or bank account, and daily limits set by Stripe and by Club IO. If instant payout is unavailable, the app will say why and offer the standard option. We will not silently change your selected method.

5.Processing and Status

A withdrawal passes through several stages: requested, transferring, transferred, payout created, and paid. The app shows the current stage and a reference number. If a stage reports an unknown result, we retry using the same idempotency key and never treat an unknown result as success or failure.

6.Failed Payouts and Reversals

If a payout fails, the funds generally remain on your connected account. We will offer a retry, typically by standard payout, or return the funds to your wallet if you choose not to retry. A failed payout may require you to update your debit card or bank account before another payout can be attempted.

If a transfer must be reversed, the amount is returned to your wallet and the reversal is recorded in your transaction history.

7.Limits

Stripe limits instant payouts to a fixed number per connected account per day and applies platform-level daily volume limits. We may also apply our own velocity limits and may review withdrawals for fraud prevention. Limits are shown in the app when they apply.

8.Taxes

You are responsible for taxes on your earnings. Stripe may issue tax forms for your connected account. Club IO does not provide tax advice.

9.Prohibited Use

You may not use withdrawals to move funds between payment cards, bank accounts, or users, or for any unlawful purpose. We may suspend withdrawal access and investigate activity that appears to violate these Payout Terms.

10.Account Closure and Inactivity

Account closure requires a wallet balance of zero. After you request closure, payout features may remain available for a limited grace period so you can withdraw remaining eligible earnings. If your account is inactive for an extended period, we will contact you before taking any action regarding your balance. Treatment of unclaimed balances is subject to applicable law.

11.Changes

We may update these Payout Terms. Material changes will be announced in the app or by email at least 30 days before they take effect, unless a shorter period is required by law.

Acquirer Disclosure

Visa and Mastercard Transactions

For support from a Payment Method Acquirer that is a Stripe entity, please contact us.

United States

Stripe, LLC is a Payment Facilitator of the following Payment Method Acquirers:

• Cross River Bank, 2115 Linwood Avenue, Fort Lee, NJ 07024, USA, info@crossriver.com or +1-201-808-7000
• Deutsche Bank Trust Company Americas, One Columbus Circle, New York, NY 10019, USA, compl.card_acquiring@list.db.com
• Fifth Third Bank, 38 Fountain Square Plaza, Cincinnati, OH 45263, USA
• Pathward N.A., 5501 S. Broadband Lane, Sioux Falls, SD 57108
• PNC Bank, N.A., 1600 Market Street, 8th Floor, Pittsburgh, PA 19103, USA, +1-800-PNC-BANK
• Stripe MALPB, 505 N Angier Avenue NE, Atlanta, GA, 30308

13.Contact

Bridgepointe Inc
485 Georges Rd., Ste 112, Unit 1040, Dayton, NJ 08810
Email: support@club-io.com