1.Wallet Top-Ups
Top-ups are non-refundable once the funds are credited to your wallet. Before confirming a top-up, review the amount and the payment card shown in the app. If a card was charged and the wallet credit does not appear, contact support@club-io.com with the reference number shown in the app. We will investigate and either credit the wallet or reverse the charge if the charge did not result in a valid credit.
2.Tips and Earnings
Tips are final once captured and are not reversible by the sender. Tips may not be refunded except where a charge is reversed through the card issuer's dispute process or where we determine a processing error occurred.
3.Check-In Fees
Check-in fees are charged when you check in and are not refundable once charged, except where a processing error occurred. If you believe a check-in fee was charged in error, contact support@club-io.com within 30 days.
4.Withdrawals
Withdrawal requests cannot be cancelled once they have been submitted for processing. If a payout fails, the funds remain on your connected account and may be retried or returned to your wallet as described in the Payout and Withdrawal Terms. Withdrawal fees are not refunded when a payout fails for reasons outside our control.
5.Card Disputes and Chargebacks
If you believe a charge was unauthorized, contact us first at support@club-io.com. You may also contact your card issuer. If a chargeback is filed, the disputed amount may be placed on hold while the dispute is investigated. If a chargeback is resolved against you, we may recover the amount from your wallet balance, which may result in a negative balance that must be repaid before further use of the Service.
6.Erroneous Transactions
If you believe a transaction was processed in error, contact support@club-io.com within 60 days of the transaction date with the transaction reference. We will investigate and, where appropriate, correct the transaction.
7.Account Closure
You may request account closure by contacting support@club-io.com. Closure requires a wallet balance of zero; any remaining balance must be withdrawn or spent first. Top-ups are not refunded as part of account closure.
8.How to Request Support
Email support@club-io.com with your account email, a description of the issue, and any reference numbers shown in the app. We aim to respond within two business days.
Terms of Service · Privacy Policy · Payout and Withdrawal Terms